Daily Life - Hotel Upgrade(0003)

A:

Good afternoon. What can I do for you?

B:

I'd like to check in please. I have a reservation under the name Anthony Roberts.

A:

All right R.O.B.E.R.T.S... Oh, Mr. Roberts we've been expecting you… and here is your keycard to the presidential suite.

B:

But there must be some mistake; my reservation was for a standard room.

A:

Are you sure? Let me double check .

B:

Yeah…Here, this is my confirmation number.

A:

You're right Mr. Roberts, there seems to be a mix-up, unfortunately we're overbooked at the moment .

B:

So…

A:

Not to worry. We're pleased to offer you a complimentary upgrade.

B:

Presidential suite baby!

Key Vocabulary

check in

principle verb, infinitive

register at a hotel or airport

under the name

phrase

name used for the reservation

reservation

common noun, singular

booking

confirmation

common noun, singular

an approval, verification

mix-up

common noun, singular

confusion

complimentary upgrade

phrase

free improvement of quality

overbooked

Adjective

full

Supplementary Vocabulary

check out

verb

pay and leave a hotel

booking

common noun, singular

reservation

concierge

common noun, singular

hotel employee that helps guests

deluxe room

common noun, singular

hotel room, better than standard

receipt

common noun, singular

paper showing payment details