Daily Life - Calling Tech Support (C0203)

Tech guy:

Hello, thanks for calling 123TechHelp, I’m Todd. How can I help you?

Client:

Hello? Can you help me? My computer! Oh man...

Todd:

It’s okay sir, calm down. What happened?

Client:

I turned on my laptop and it broke! I mean, the monitor went black!

Todd:

Ok, sir, it sounds like you might have a virus.

Client:

I don’t feel sick,...let me check... Nope! No fever, I’m fine.

Todd:

No, your computer might have a virus, I mean, it has a bad program on it. Maybe that’s why it crashed. I recommend that you run an antivirus program in order to safely remove any unwanted spyware or Trojans.

Client:

Phew! ……Wait a minute, CRASH??!! Spyware? Trojans! What? where? when?!

Key Vocabulary

oh man

to express emotion or feeling, like God, Jesus

calm down

become quiet or calm, relax

laptop

a small computer which is easily carried

I mean

to express ones own opinion, meaning

monitor

an electronic display that shows images

virus

a program designed to harm a computer

nope

no (informal)

program

a set of instructions to perform

crash

stop working or functioning properly

antivirus

a program designed to identify and remove computer viruses

run

to work or be in operation

spyware

software that secretly gathers information

Supplementary Vocabulary

Hotline

A telephone line that gives quick and direct access to a source of information or help

Phisihing

To request confidential information over the Internet under false pretenses in order to fraudulently obtain credit card numbers, passwords, or other personal data

Crack

To break open or into something such as a safe or a computer system

Format

To divide (a disk) into marked sectors so that it may store data.

Hardware

A computer and the associated physical equipment directly involved in the performance of data-processing or communications functions.

Online Review and Discussion.   ©2010 Praxis Language Ltd.