Global View - Booking A Hotel Room (C0344)

A:

Madison Suites, how may I help you?

B:

Yes, I'm calling from Mexico. I will be in town next week and would like to know if you have availability.

B:

OK ma’am, can you tell me the date you expect to check in?

A:

Yes, July ninth. I will be there for seven nights.

B:

We have a junior single suite or a superior double suite available for those dates.

A:

What’s the difference?

B:

The junior suite is smaller and has one twin bed, while the superior suite has a double bed and mini-bar.

A:

OK, I would like to reserve the superior suite. Is breakfast included?

B:

Yes, a buffet breakfast is served every morning. I will need your name and your credit card details in order to complete the reservation.

A:

Sure, my credit card number is...

Key Vocabulary

buffet

a meal laid out on a table or sideboard so that guests may serve themselves

reservation

an arrangement to secure accommodations at a restaurant or hotel

availablity

the quality of being at hand when needed

check in

confirm details at at front desk

superior

better than others

suite

a connected series of rooms to be used together

reserve

to keep back or save for future use

Supplementary Vocabulary

room service

Food and beverages served to a guest in his or her hotel room.

concierge

some one who handles luggage and mail, makes reservations, and arranges tours

maid

A woman servant employed in cleaning.

chauffeur

To serve as a driver for another person

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