Daily Life - Returning A Product (C0299)

Huazhe Lei大约 1 分钟

Hi I would like to return this TV.

Sure, do you have the receipt?

Yeah here you go. Actually I also want to return this keyboard.

Ok, may I ask what is the reason for returning these products?

A::

The TV flickers a lot when I am watching a movie and at times the image is not very clear.

I see, and what about the keyboard?

I spilled some coffee on it and now it won’t work.

I am sorry sir, but we can only exchange or refund defective products, we cannot take responsibility for misuse or damages.

Fine! I don’t know why they make these things so delicate anyways.

Key Vocabulary

receipt

a piece of paper that proves you bought something

return

go back to the original place

keyboard

controller device for computer

product

things that a company makes or sells

flicker

to move to and fro; vibrate; quiver

spill

to cause or allow to run or fall from a container

exchange

give something and receive something in return

defective

having a mistake or error

refund

to get your money back

delicate

fragile; easily damaged

complaint

an expression of discontent

invoice

a document issued by a seller to a buyer showing the goods or services supplied and money due

policy

a plan of action adopted or pursued by an individual, government, party, business

quality

degree or standard of excellence

warranty

guarantee given to the purchaser by the dealer, manufacturer will make repairs or replace defective parts free of charge for a stated period of time.